TechNova Inc. ("TechNova," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website technova.ai, use our intelligent automation platform, or interact with our services (collectively, the "Services"). Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the Services.
1. Information We Collect
We collect information that you provide directly to us, information automatically collected when you use our Services, and information from third-party sources.
Information You Provide
- Account Information: When you register for an account, we collect your name, email address, company name, and password.
- Billing Information: If you subscribe to a paid plan, we collect payment details through our secure payment processor (Stripe). We do not store full credit card numbers.
- Support Requests: When you contact our support team, we collect the content of your messages and any attachments you provide.
- Integration Data: When you connect third-party services (e.g., Google Drive, Slack, Salesforce), we access data as authorized by you to perform automations.
Information Collected Automatically
- Usage Data: We collect information about how you interact with our platform, including pages visited, features used, and actions performed.
- Device and Log Data: We collect IP addresses, browser type, operating system, referring URLs, and timestamps.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to remember your preferences, analyze site traffic, and personalize content. You can control cookies through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Services.
- To process transactions and send related communications, including confirmations and invoices.
- To send administrative messages, updates, security alerts, and support messages.
- To personalize your experience and deliver tailored content and product recommendations.
- To monitor and analyze usage patterns and trends to improve user experience.
- To detect, prevent, and address technical issues, fraud, and illegal activities.
- To comply with legal obligations and enforce our Terms of Service.
3. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to recognize you and remember your preferences. You can disable cookies in your browser, but some parts of the Service may not function properly. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them) to provide a better experience.
We also use third-party analytics services like Google Analytics and Mixpanel to help us understand how users engage with our platform. These services may set their own cookies. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
4. How We Share Your Information
We do not sell your personal data. We may share information in the following circumstances:
- Service Providers: We share data with trusted third-party vendors who help us operate our business, such as hosting (AWS), payment processing (Stripe), email delivery (SendGrid), and customer support (Intercom). These providers are contractually bound to protect your data.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).
- With Your Consent: We may share your information for any other purpose disclosed to you at the time of collection or with your explicit consent.
5. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your account is deleted, we will delete or anonymize your data within 90 days, except where we are legally required to maintain certain records.
6. Data Security
We implement industry-standard security measures to protect your data. This includes AES-256 encryption for data at rest, TLS 1.3 for data in transit, regular penetration testing, and SOC 2 Type II certification. However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access and Portability: You can request a copy of the personal data we hold about you in a structured, machine-readable format.
- Correction: You can update or correct inaccurate personal data through your account settings or by contacting us.
- Deletion: You can request that we delete your personal data, subject to legal retention requirements.
- Objection and Restriction: You can object to certain processing activities or request that we restrict processing.
- Opt-out of Marketing: You can unsubscribe from promotional emails by clicking the "unsubscribe" link at the bottom of any email.
To exercise these rights, please contact us at privacy@technova.ai. We will respond to your request within 30 days.
8. International Data Transfers
TechNova is based in the United States, and your data may be processed in the US or other countries where our service providers operate. When we transfer data across borders, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
9. Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child under 16 has provided us with personal data, we will delete it immediately.
10. Changes to This Privacy Policy
We may update this policy from time to time. The "Last updated" date at the top indicates when the latest changes were made. We will notify you of material changes via email or through a prominent notice on our platform. Continued use of the Services after such changes constitutes acceptance of the new policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@technova.ai
- Mail: TechNova Inc., 535 Mission Street, 14th Floor, San Francisco, CA 94105, USA